Service Request

If you would like to submit a service request on-line, please click on SERVICE REQUEST and fill out the form. After receiving the form, our service department will contact you to set-up a service call at your location.

Standard Service Charges

  • $85 for service call within Sangamon County. This includes the first hour of labor. Labor past the first hour is chargeable at $45 per hour on-site at your location.
  • Service Calls outside of Sangamon County are quoted based on location.
  • $45 per hour (charged in 15 minute increments) for items dropped off at our main office (301 East Laurel) for service repair.
  • Parts not covered under warranty will be quoted to you for approval prior to order.

Manufacturer's Warranty

  • Every manufacturer has a different warranty. Warranties generally cover replacement parts but do not generally cover the service labor to perform the repairs. Warranty coverage will vary for metal moving parts, fabric and foam.
  • We will inform you if your service request is covered under the manufacturer’s warranty.
  • Wiley Office Furniture provides 1 year of warranty labor service beyond the manufacturer’s warranty for defects on new items from the purchase date, unless otherwise noted. Our labor warranty does not cover wear from normal usage or abuse/mis-use of furniture.
  • Wiley Office Furniture used furniture is purchased in “as-is” condition and is not covered under a warranty. All service issues for used furniture is chargeable, non-warranty work.

Service Request Form