Warranty Policy & Information

Manufacturer's Warranty: The manufacturer’s warranty is the main warranty on all purchases. We can provide the specific manufacturer’s information that applies to your furniture purchase. The terms and conditions of each manufacturer’s warranty will vary, so please refer to the warranty for specific questions.

Manufacturers may cover different furniture component with different warranties. Fabrics, in particular, tend to have shorter manufacturer warranties than the overall item. COM (Customer Own Materials) fabrics added to chairs will carry the warranty of the fabric manufacturer, not the chair manufacturer.

Wiley Office Furniture Warranty: in addition to the manufacturer’s warranty, Wiley Office Furniture provides a 1 year parts and labor warranty on all new furniture purchases. This in-house warranty runs concurrently with the manufacturer’s warranty. Proof of purchase is required for utilization of the Wiley Office in-house warranty.

Parts Coverage Compared To Parts & Labor Coverage: almost all manufacturers’ warranties only cover the cost of replacement parts but do not cover the service labor associated with the repair. Warranty service calls may have service labor charges even if the replacement repair parts are covered by the manufacturer. Please refer to your manufacturer’s warranty for details on if they cover the service labor costs for warranty repairs.

1 Shift Warranties Compared to 3 Shift Warranties: most manufacturers’ warranties cover 1 shift (8 hour per day) usage and may be voided or reduced if their furniture is used in multiple shifts per day. Manufacturers offering 3 shift warranties cover the usage of the furniture for 3 shifts (24 hours per day) every day for the term of the warranty. This is an important consideration if you will be using the furniture in a multiple shift per day environment.

Herman Miller Warranty: Herman Miller offers a very effective 12 year, 3 shift parts and labor warranty on their products (with some limited exclusions). This premier warranty is an important factor to consider as part of the long-term cost of ownership decision for your furniture purchase.

What is Not Covered Under Warranties: Normal wear from general usage; intentional damage to item; damage from mis-use of the item; unapproved alterations of any kind to the item; weather damage/wear to items; theft/loss of item; use of item with weight in excess of the weight standards of the item (for example, most seating is rated for 250 pounds; a 300 pound person using 250 pound seating will void the warranty as this is deemed mis-use of the item. In general, non-reasonable use of an item will void both the manufacturer’s warranty as well as the Wiley Office Furniture warranty.